Terms and Conditions

1. Introduction
Welcome to Royal Treasure UK. These terms and conditions govern your use of our website and purchases made through royaltreasureuk.com. By accessing our site and making purchases, you accept these terms in full.

2. Definitions

  • “We/Us/Our” refers to Royal Treasure UK
  • “You/Your” refers to the customer or site user
  • “Goods” refers to products available for purchase
  • “Site” refers to royaltreasureuk.com

3. Orders and Acceptance
All orders are subject to availability and acceptance. We reserve the right to refuse any order without explanation. Order confirmation does not constitute acceptance of your order.

4. Pricing and Payment

  • All prices are in GBP and include VAT where applicable
  • We reserve the right to change prices without notice
  • Payment must be completed before order dispatch
  • Accepted payment methods: credit/debit cards, PayPal

5. Delivery
Delivery times are estimates only. We are not liable for delays beyond our control. Risk in goods passes to you upon delivery.

6. Returns and Refunds
Our returns policy is incorporated into these terms. You have 14 days to return goods from receipt. Goods must be unused and in original packaging.

7. Intellectual Property
All content on this site, including text, graphics, logos, and images, is our property and protected by copyright laws.

8. Account Registration
You must provide accurate information when creating an account. You are responsible for maintaining account security and password confidentiality.

9. Website Use
You agree not to:

  • Use the site for illegal purposes
  • Attempt to gain unauthorized access
  • Disrupt site functionality
  • Post harmful content

10. Limitation of Liability
We are not liable for:

  • Indirect or consequential losses
  • Business losses
  • Loss of data or profits

11. Product Information
We attempt to display product colors accurately but cannot guarantee exact color matching. Product descriptions are provided in good faith.

12. Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control.

13. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content or policies.

14. Privacy
Your use of our site is governed by our Privacy Policy, available on our website.

15. Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

16. Changes to Terms
We may revise these terms at any time. Continued use of the site constitutes acceptance of revised terms.

17. Severability
If any provision is found invalid, the remaining provisions will remain in effect.

18. Entire Agreement
These terms constitute the entire agreement between you and us regarding site use and purchases.

19. Contact Information
For questions about these terms, contact us through our website contact form.

20. Age Restrictions
You must be at least 18 years old to make purchases through our site.

21. Gift Cards
Gift cards are valid for 12 months from purchase date and cannot be exchanged for cash.

22. Promotional Offers
All offers are subject to availability and may be withdrawn at any time. Only one promotion per order.

23. Customer Conduct
We reserve the right to refuse service to anyone violating these terms or behaving inappropriately.

24. Order Cancellation
We reserve the right to cancel orders if:

  • Goods are unavailable
  • Pricing errors occur
  • Suspicious activity is detected

25. Complaints
Complaints should be submitted through our website contact form. We aim to respond within 5 working days.

Last Updated: January 2024