Returns & Exchanges

Start Your Return

To begin your return process, please provide your order details below:

Order Information

  • Order Number (found in your confirmation email)
  • Email Address used for purchase
  • Date of purchase

Return Reason
Please select the reason for your return:

  • Changed my mind
  • Wrong size
  • Product damaged
  • Item faulty
  • Wrong item received
  • Better price available
  • Other

Return Method

Standard Return

  • £3.95 return fee deducted from refund
  • 14-day return period
  • Pre-paid return label provided
  • Refund processed within 5-7 working days

Free Return
Available for:

  • Faulty or damaged items
  • Incorrect items received
  • Returns for store credit

Return Conditions

Items must be:

  • In original condition
  • Unworn and unused
  • With all tags attached
  • In original packaging
  • Include all accessories

Non-Returnable Items

  • Personalised products
  • Earrings for hygiene reasons
  • Final sale items
  • Gift cards
  • Products without original tags

Refund Information

Refund Methods

  • Original payment method: 5-7 working days
  • Store credit: Immediate upon processing
  • PayPal: 3-5 working days

Deductions

  • Original shipping costs non-refundable
  • Return shipping fee applies for change of mind
  • Restocking fee for used items (up to 50%)

Exchange Process

For size exchanges:

  1. Return original item using this form
  2. Place new order for correct size
  3. We recommend ordering new size before returning

International Returns

Additional conditions apply:

  • Return shipping at customer’s expense
  • Customs documentation required
  • Refund excludes original international shipping
  • Processing time: 10-14 working days

Missing Items

If your return is missing items:

  • Refund will be partial
  • We will contact you via email
  • Additional charges may apply

Return Status

Track your return through:

  • Your account dashboard
  • Email notifications
  • Tracking number provided

Next Steps

After submitting this form:

  1. Check your email for return instructions
  2. Print your return label
  3. Package items securely
  4. Drop at Post Office or collection point
  5. Keep your proof of postage

Need Help?

Contact our customer service team through our website contact form for assistance with:

  • Missing order numbers
  • Extended return periods
  • Special circumstances
  • Bulk returns

Important Notes

  • Returns must be initiated within 14 days of receipt
  • Seasonal items have different return windows
  • Sale items may have restricted return options
  • We reserve the right to refuse returns not meeting conditions

Submit your return request through our online form on our website to begin the process.