Privacy and Security
1. Information We Collect
We collect personal information that you provide to us, including:
- Name and contact details
- Shipping and billing addresses
- Payment information
- Order history and preferences
- Customer service communications
2. How We Use Your Information
Your information is used for:
- Processing and fulfilling your orders
- Customer service and support
- Marketing communications (with your consent)
- Website improvement and analytics
- Legal compliance and fraud prevention
3. Information Sharing
We may share your information with:
- Shipping carriers and logistics partners
- Payment processing companies
- Marketing service providers
- Legal authorities when required by law
4. Data Security
We implement appropriate security measures including:
- SSL encryption for all data transmissions
- Secure payment processing systems
- Regular security assessments
- Limited access to personal data
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing communications
- Data portability
6. Cookies and Tracking
Our website uses cookies to:
- Maintain shopping cart functionality
- Remember user preferences
- Analyze site traffic and usage
- Deliver targeted advertisements
7. Data Retention
We retain personal information for:
- Active customer accounts: Until deletion request
- Order information: As required by law
- Marketing data: Until consent withdrawal
8. International Transfers
Data may be transferred internationally with adequate protection measures in place.
9. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from children.
10. Payment Security
All payment transactions are encrypted using SSL technology. We do not store your payment card details on our servers.
11. Marketing Preferences
You can manage your marketing preferences by:
- Using the unsubscribe link in emails
- Adjusting your account settings
- Contacting customer service
12. Third-Party Services
We use trusted third-party services for:
- Payment processing
- Website analytics
- Email marketing
- Customer support
13. Data Breach Procedures
We have procedures in place to:
- Detect and respond to data breaches
- Notify affected individuals when required
- Report to relevant authorities
14. Your Choices
You can choose to:
- Limit the information you provide
- Opt-out of non-essential cookies
- Disable account features
- Request account deletion
15. Legal Basis for Processing
We process your data based on:
- Contract fulfillment
- Legal compliance
- Legitimate business interests
- Your consent
16. Automated Decision Making
We do not use fully automated decision-making processes that significantly affect individuals.
17. Contact Information
For privacy-related inquiries, please contact us through our website contact form.
18. Policy Updates
We may update this policy periodically. Continued use of our services constitutes acceptance of changes.
19. Complaint Resolution
You have the right to lodge complaints with supervisory authorities.
20. Browser Settings
You can control cookies through your browser settings, though this may affect website functionality.
Last Updated: January 2024