Contact Us
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT
Saturday: 10:00 AM – 4:00 PM GMT
Sunday: Closed
Contact Methods
Online Contact Form
For the quickest response, please use our online contact form available on our website. We aim to respond within 24 hours during business days.
Email Support
You can reach our customer service team via email. Please include your order number and relevant details for faster assistance.
Written Correspondence
For formal communications or documents, you may send mail to our corporate office address listed on our website.
What to Include
When contacting us, please provide:
- Full name and contact information
- Order number (if applicable)
- Product name or SKU
- Detailed description of your inquiry
- Relevant photos if applicable
Common Inquiries
Order Questions
- Order status and tracking
- Delivery issues
- Missing items
- Returns and exchanges
Product Information
- Size guides
- Product availability
- Care instructions
- Material specifications
Website Support
- Technical issues
- Account problems
- Payment difficulties
- Navigation assistance
Response Times
- General inquiries: Within 24 hours
- Urgent order issues: Within 4 hours
- Technical support: Within 48 hours
- Complaint resolution: Within 72 hours
International Customers
We welcome inquiries from international customers. Please note our response times may vary slightly due to time zone differences.
Emergency Contact
For urgent matters regarding:
- Security issues
- Fraudulent orders
- Data protection concerns
Please use the urgent contact option in our online form.
Social Media
You can also connect with us through our social media channels for:
- General questions
- Product inspiration
- Style advice
- Company updates
Feedback
We value your feedback on:
- Product suggestions
- Service improvements
- Website experience
- Delivery service
Press & Business Inquiries
For business-related matters, please use the dedicated contact form for:
- Wholesale inquiries
- Collaboration requests
- Press and media
- Partnership opportunities
Returns Department
For return-related questions, we recommend using our dedicated returns portal on our website for faster processing.
Technical Support
If you experience technical issues with our website, please provide:
- Device type and browser information
- Screenshots of any error messages
- Steps to reproduce the issue
Complaints Procedure
We take all complaints seriously. Please provide:
- Detailed description of the issue
- Relevant order information
- Previous communication history
- Desired resolution
Accessibility Support
For customers requiring accessibility assistance, please specify your needs so we can provide appropriate support.
We are committed to providing excellent customer service and will respond to your inquiry as quickly as possible. Thank you for choosing Royal Treasure UK.